Why SEC’s complaint management framework may not work (4)

Why SEC’s complaint management framework may not work (4)

In a circular directing all banks and financial institutions to expand their ATM Help Desk to handle all consumer complaints, the CBN among other things stated, “The consumer help desk should be managed by an officer not below the grade of Assistant General Manager (AGM) and/or senior banking officer of considerable years of experience in banking at the head offices and branches respectively”

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