NCC Explains Reasons For Revising Complaints’ Categories, Service Level Agreements

NCC Explains Reasons For Revising Complaints’ Categories, Service Level Agreements

The Nigerian Communications Commission (NCC) said it undertook a revision of the framework stipulating the processes for resolving consumer complaints arising from service delivery by telecoms operators in order to achieve greater effectiveness in the sector and to strengthen the protection of telecoms consumers and other stakeholders. Tagged ‘Complaints Categories and Service Level Agreements (CC/SLA)’, […]

Source: NCC Explains Reasons For Revising Complaints’ Categories, Service Level Agreements

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